Return-policy

At Globaltech Parts, we strive to provide high-quality mobile accessories that meet your needs. If for any reason you’re not completely satisfied with your purchase, we offer the following return policy:

Eligibility for Returns:

Returns are accepted within 30 days of the original purchase date.
The product must be unused, in its original packaging, and in the same condition as it was when received.
Proof of purchase, such as a receipt or order number, is required to process a return.
Non-Returnable Items:
Opened or used items, including but not limited to earphones, headphones, and personal care products, are not eligible for return.
Gift cards, sale items, and customized products are non-returnable.

Return Process:

To initiate a return, please contact our customer support team at [Customer Support Email] or call +278 4440 5339.
We will provide you with a return authorization and instructions on how to return the item.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds & Exchanges:

Once your return is received and inspected, we will notify you of the status of your refund or exchange.
If the return is approved, a refund will be issued to the original payment method.
If you prefer an exchange, we will ship the replacement product to you at no additional cost.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately, and we will provide a full refund or replacement at no additional charge.

Exchanges:

If you wish to exchange an item, the new item will be shipped once the returned item is received in good condition.
Exchange requests must be for products of equal or lesser value. If the exchange involves a higher value product, you will be responsible for paying the price difference.
Processing Time:
Returns and exchanges are processed within 5-7 business days from the date we receive your return package.
If you have any questions or concerns about your return, feel free to reach out to our customer support team, and we will be happy to assist you.
Thank you for shopping with Globaltech Parts!